Hi all, I'm sure most of us can relate to the dreaded automatic voice prompts typical with many customer service lines, the recordings which require callers to say "Account Information" or whatever other reason for our call. On most occasions, I am prompted several times before the automated operator can recognize what I am saying, and often times I am transferred to a customer service rep because I can't be understood. I envision a little robot (I've named him Herman) at the other end of the line wondering what is wrong with me, with his unenthusiastic response of, "I did not understand. Please try again." Fortunately, I am able to find humor in the situation, though my giggling into the phone often makes Herman even more confused. I feel proud in the rare instances where I am understood, but then in letting out a "whoo hoo!" or sigh of relief, Herman picks up this sound, becomes confused, and I have to start all over again. It's as if he is saying "So you thought you won, huh? Let's see if you can do this again!" Feeling defensive, I reply, "Bring it on Hermie," and I am then told to hold for a customer service rep, feeling a tinge of guilt for having harassed an innocent, well-intentioned robot.I hope I've inspired a lighter mood by helping recognize the humor in yet one more potentially frustrating situation. :)
